Innova is a young and dynamic company for whom excellence of service is a primary goal. We maintain a focussed Account Management team experienced in delivering on customer requirements. Coupled with the excellence of our technical team, Innova are perfectly placed to recommend and deliver optimised and cost effective technical solutions while remaining dedicated to customer satisfaction.
Innova provide a wide range of technical services including:
Design – infrastructure and network design is a common requirement. We design upgrades, migrations and deployments, with appropriate documentation, that enables you to easily understand the plan and how it will be implemented.
Procure – we provide software and hardware procurement services. Innova maintains vendor and distributor relationships to enable us to provide our customers with quality hardware products, and software licensing,cost effectively.
Implement – Innova has a pool of experienced engineers that we use for implementation engagements. Backed by a statement of work and project management as necessary, we ensure you are always informed on progress and the project is carried out with as little interruption to services as possible.
Support – we provide truly 24/7 helpdesk services through offices in London and New Zealand. We offer infrastructure and desktop support contracts and endeavour to design an agreement that specifically meets your needs.
Review – it is important that we create a close working relationship with our customers so that we can deliver an optimised service in all situations. Your dedicated account manager will arrange to meet with you regularly to discuss the services you receive and any changes or improvements that can be made.
Revise – through our close working relationship we will proactively analyse your infrastructure, suggest possible improvements and make recommendations. In all instances we will explain the pros and cons of any suggested change so that you can make an informed decision.
With in-depth knowledge of IT services from technical, operational and account management perspectives, Innova is an IT Service Provider that views IT as an enabling function, facilitating operational improvement and growth to maximise technology benefits, revenue and profits.
For more information, please download the short presentation below.